Director of Digital Solutions

Job Description

Summary/Function:
Responsible for developing and executing a digital strategy by creating, implementing, and supporting comprehensive digital solutions and services to various business segments.

This position will collaborate cross-functionally with colleagues, management, stakeholders and, as appropriate, 3rd party providers to lead high priority, cross-departmental initiatives, focused on key strategic, functional, and technical initiatives.

Experience and Skills

Qualifications:
*Bachelor’s Degree
*10+ years’ work-experience in digital product management and/or consumer-facing web and mobile product (experience in financial services preferred)
*Strategic thought leader with ability to drive transformational change
*Excellent teamwork, interpersonal skills, ability to communicate effectively, and influence at all levels
*Track record of challenging the status quo and seeking diverse thinking to drive change and growth
*Strong strategic planning and execution skills within a large organization
*Strong understanding/focus on digital technologies and platform ecosystems and how they are impacting the financial services industry with emphasis on the wealth management segment
*Strong experience in consumer facing product management and design thinking
*Strong command of risk and controls framework
*Experience in scrum/iterative application development, web-oriented architecture, API strategy, and cloud computing
*Knowledge of all aspects of the technology stack in a large-scale complex organization
*Knowledge of the securities industry, financial markets, products and platforms

Duties:
*Partner with senior management to further develop a strategy on how to leverage a digital plan to optimize adviser and client relationships, identify cost savings, streamline customer experiences, and increase operational efficiencies with KPI’s to measure success
*Communicate and advocate a digital vision and strategy to all stakeholders across the business and support teams
*Work with key internal stakeholders (leadership, sales, support, technology, operations, risk, compliance and legal) to ideate, plan, build, and manage smooth cross-functional processes
*Ensure a user-centered design process is at the heart of all proposed solutions
*Lead the team who will set the product strategy, launch plans, calendar of events, and delivery of work product
*Partner with third parties (i.e., consultants and software vendors) to optimize experiences, identify areas to grow adoption and increase efficiencies
*Responsible for driving the adoption of technology across client segments and internal operating units
*Own customer and advisor journeys, competitive benchmarking, and usage analytics
*Gather internal and external feedback to help drive prioritization
*Act as thought leader on the product strategy and execution; maintain keen awareness of industry landscape in generating new, innovative ideas and staying abreast of market trends
*Initiate efforts on how best to leverage AI and ML in activities that might increase efficiencies and slow or reduce costs
*Actively invest in building and developing team members, support strategic career planning, and be a culture carrier
*Engage in broader team efforts, including recruiting, staffing decisions, and performance management
*Assist and in some cases provide leadership in defining the next generation of our Advisor desktop experience and technology solutions

What we offer:
Competitive salary plus excellent benefits and perks including, but not limited to:
*Medical, Dental and Vision
*Company 401(k)and ESOP contribution
*Generous sick, vacation, and maternity/parental leave
*Paid holidays
*Professional Development Opportunities
*Tuition Reimbursement ($15,000 lifetime cap)
*Charitable gift-matching program
*Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.

The potential pay range for this role is $125,000 - 175,000. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate. Additional incentive compensation may be earned based on performance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.