IT Systems Engineer

Job Description

Summary/Function:
The IT Systems Engineer participates and helps coordinate in the work activities of the IT systems team which encompasses:
* Provisioning and supporting virtual/physical server/workstation infrastructures in datacenters, edge locations, and in the cloud.
* Assisting with the support of core enterprise applications.
* Managing escalated tickets and high severity outages.
* Assisting in capacity planning and management.
* Executing on infrastructure related projects and initiatives.

Experience and Skills

Qualifications:
* Four-year college degree and/or equivalent related work experience.
* Good technical knowledge and skills related to: cloud administration, virtualization, server system hardware, datacenter management.
* Experience supporting applications such as: O365, Exchange Online, Azure, Windows Server, VMware ESXi.
* Experience using tools related to: backup management, endpoint management, monitoring, automation, provisioning, secret storage/access, patching and configuration management.
* Familiarity with protocols and concepts such as: APIs, FTP, TCP/IP, DNS, NTP, SMTP, VLANs, load balancing, high availability, fault tolerance.
* Familiarity with cloud technologies and concepts.
* Strong communication skills, both oral and written.
* The ability to document and diagram complex architecture
* Excellent problem solving and analytical skills.
* Excellent customer service skills and the ability to work successfully with a variety of personalities and various management levels.
* Ability to safely lift and carry as much as 50 pounds.
* Experience working in a team-oriented, collaborative environment.
* Highly self-motivated, self-directed, organized, and detail oriented
* Ability to travel as needed.
* Ability to maintain regular, predictable attendance.
* Ability to pass a background check typically necessary for working in the financial industry.

Nice to Have:
* Experience with CI/CD systems, GitOps, Terraform, Ansible, Packer, Bamboo
* Experience in scripting and automation (preferably PowerShell)

Duties:
* Design, provision, manage, and monitor systems and infrastructure.
* Proactively ensure the highest levels of systems and infrastructure availability
* Lead around-the-clock responses to relevant outages and incidents appropriately based on severity.
* Write and maintain custom scripts to increase efficiency and decrease variability in infrastructure related tasks
* Provide 2nd and 3rd level support
* Liaise with vendors and other IT personnel for problem resolution
* Work to mature and further develop IT standards and processes
* Research and propose new technology options and methodologies
* Directly support asset lifecycles which includes patching, imaging, upgrading, deploying, and retiring technologies and systems.
* Maintain security, backup, and redundancy strategies
* Assist in the management of IT capacity, budget, projects, and business expectations.
* Train IT Systems personnel regarding the new information as necessary.
* Continuously document existing and new systems, policies, procedures, and configurations.
* Manage and execute on infrastructure related projects and initiatives.
* Perform any other duties as assigned.

What we offer:
Competitive salary plus excellent benefits and perks including, but not limited to:
* Medical, Dental and Vision
* Company 401(k)and ESOP contribution
* Generous sick, vacation, and maternity/parental leave
* Paid holidays
* Professional Development Opportunities
* Tuition Reimbursement ($15,000 lifetime cap)
* Discounted personal insurance including home, auto and recreational vehicles
* Charitable gift-matching program
* Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.

The potential base pay hiring range for this role is $70,000 - $93,000. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.